Shipping & Returns & Warranty

Shipping and Delivery

For small quantity of hoses, all the shipment is delivered from Ontario, CA.Our standard shipping courier is UPS ground.

For container order, the shipment might be directly delivered from overseas to customers.

UPS is the shipping carrier for all products purchased from the site with the following delivery options:

  • Ground
  • UPS 2-Day Air
  • UPS Next Day Air
Cost of shipping is based on the weight of all items, destination zip code and UPS delivery options. The cost is displayed during your shopping cart check-out prior to payment.

Items that are in stock will be shipped same day if the order is placed before 4pm Pacific time. Items that are out-of-stock will be shipped as soon as they are available directly from Goldenvale or directly from abroad.

When items are shipped you will receive an email notification with details of which items in your order were shipped along with a UPS tracking code that you can use to track your order.

If you have questions or need status about your order then please contact Customer Service with your order number:
  • E-mail:
  • Phone:909 975 4488
Free UPS Ground Shipping
Occasionally free UPS shipping is offered on purchases over a certain amount with these conditions:
  • Applies to web purchases only.
  • Applies only to qualified products - some products are exempt from any free shipping offer and this is noted on the product page and in the shopping cart.
  • Only available within the contiguous United States: excludes shipment to Hawaii and Alaska.

General Returns Policy
Goldenvale Inc. strives to maintain the highest level of customer service. In accordance Goldenvale Inc. will refund or exchange your purchase within the following guidelines:

  • Items must be returned in new, unused condition. Items that have been used, damaged, or not purchased through www.firehosemart.com will not be refunded.
  • All items must be returned within 30 days of receipt. Any item desired to be returned after that date is subject to review by www.firehosemart.com, and may be non-returnable.
  • Custom Order Items and Clearance Items are non-returnable. A 20% re-stocking fee may be charged for any non-stock or special order items. Subject to acceptance by www.firehosemart.com and the manufacturer.

Items purchased on www.firehosemart.com can be returned by bringing it into one of our locations, or can be returned by mail, by following these steps:
1. Contact our customer service department at 909-975-4488 or to request a return or exchange.
2. A Return Goods Authorization (RGA) will be given and is required for the return of all goods.
3. Return the merchandise by Prepaid Mail to the address specified on the RGA. Make sure you include a copy of the RGA with the merchandise being returned, along with the original packing slip. We also recommend that you keep a copy of the RGA for your records.

Goldenvale Inc. reserves the right to reject any and all returns. All returns are subject to review upon receipt of the merchandise and an inspection. Items received in condition other than originally shipped may be rejected. All refunds are issued via original payment.

Warranty

All hoses supplied by www.firehosemart.com have a guaranteed service life from one year up to ten years except for PVC layflat hoses, depending on the products. Barring mistreatment or accidental damage, such as would render the hose unfit for service.

Warranty period:

EPDM lined hoses, 10 years warranty.

Nitrile rubber covered hoses, 5 years warranty.

PU lined hoses, 2 years.

PU covered hoses, 2 years.

Natural rubber lined hoses, 1 year.

Neoprene Lined hoses, 5 years.

SBR lined hoses, 1 year.


All hose shall be free from defects in materials and workmanship for the full warranty life.

All fire hose is 100% immune to mildew or rotting.

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